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Hotels

Optimize Your Food and Beverage Operations

GoTab’s contactless ordering and payment technology allows guests to self-order and pay for food and drinks, whether in the hotel restaurant or in-room, via their own phone. GoTab can be used for in-room service and on-site dining including coffee shops, bars, poolside, rooftop restaurants, and more!

Tab and Tab Sharing

  • Enable your guests’ to have complete control of their dining experience.

  • An open tab with a pre-authorized credit card, guests can order where and when they want. 

  • Tabs can be shared with others in the area, or even texted to friends. 

  • Guests can create a running tab connected to their mobile device, eliminating the number of payment transactions. 

  • Guests do not have to close their tabs At GoTab we close out all open tabs at the end of each day, adding a default tip percentage.

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Text Communication

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  • Real time text messaging between you and your guest, this will eliminate inefficiencies in services. 

  • Alert a customer of where their item is in the fulfillment process. Operators can deliver to-seat or text a customer for pickup.

  • Get ahead of issues before they become bad reviews. Text a customer to let them know of out of stock items or delays.

In-Room Dining

Dining in the hotel room

Place a simple QR on your mini-bar fridge, or next to the TV remote with a light menu full of all the comforts of home, right at your fingertips. Allow guests to skip the inconvenience of ordering through a third-party delivery service or jumping through hoops to reach someone for room service.

Optimizing Revenue Zones

GoTab’s zone system allows operators to organize their revenue centers and build a unique experience, enabling operators to differentiate their service model and offerings based on where the guests are located. This allows large amounts of reporting and analytics to be broken down into individual sales reports, product mixes and other information on a per-zone basis.

Hotel Swimming Pool

Key Features for Hotel Operations

  • Automate service request delivery

  • Update menus and hours of operation on the fly​

  • Track and stay up to date on order statuses

  • Track request fulfillment time

  • Monitor real-time data analytics

  • Two-way text communication​

  • Automated cross-selling​

  • VIP and member discounting​

  • Custom event menus​

“We have been able to optimize our culinary operations and handle an exponentially higher volume of orders thanks to GoTab’s technology. This has led to robust sales and a 240% increase year-over-year in F&B revenue, which is truly a feat given the current global pandemic. The use of contactless ordering features also allowed them to significantly reduce menu printing costs, which typically represent a large line item on their budget.”

Zach Dimmit

Food & Beverage Director, Hilton Omaha